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Technical Expert and Customer Support EMEA

Locatie
Hertogenbosch
Opleiding
MBO/HBO/WO
Ervaring
Minimaal 3 jaar
Werkweek
36 - 40 uur
Salaris
€2.800 - €4.800 p.m.

Do you want to become the expert within IT to help companies all over the world?

Wat ga je doen?

As a Technical Expert in the field of cartography and web mapping, you are the main point of contact with our current and future customers, providing support over email, phone and online resources as well as trainings remote or onsite around the world. You give Technical Support through phone, mail etc. and prodvide technical training around the world (25% of the time maximum).

The company is located in ‘s-Hertogenbosch, but is going to relocate to Eindhoven within a year.

Jouw werkzaamheden

  • Provide first line technical support to our customers;
  • Provide software training in the office as well as at client sites primarily throughout the Europe, Middle East and Africa region;
  • Build close working relationships with existing clients;
  • Analyse current client systems and issues, identify technical problems, formulate and demonstrate integrated solutions;
  • Document workflows, operating procedures and technical notes for our customers;
  • Potentially be involved in marketing and sales activities of the company;
  • Provide expert consultancy, once fully experienced within this role.

Wat heb jij in huis?

  • A degree or diploma in a IT, Data, Customer Support, Geography, Geomatics or related discipline
  • Alternatively a degree in Computer Science / Information Technology or related with working experience in the GIS / cartography / web mapping field
  • You want to learn a lot more about Ocean Mapping
  • Fluent in English and preferably a second language (Italian, French, Spanish, German, Dutch – others might also be considered)
  • Willingness to travel internationally (approx. 25% of your work time)
  • Strong social, inter-cultural and communicative skills
  • Knowledge of / experience with Python;
  • Knowledge of / experience with RDBMS packages (Oracle / PostgreSQL), including working with APIs;
  • Knowledge of / experience with Web Mapping Technology (WMS, WFS, WCS, WMTS);
  • Knowledge of / experience with REST APIs;
  • Knowledge and experience in the preparation of classroom and online training material;
  • Knowledge of and working experience with nautical charting especially using the companies line of products.
  • You like direct and remote customer interaction;
  • Your motivation and satisfaction thrives by helping other people;
  • You like to transfer knowledge in classroom environment as well as in one on one situations;
  • You are highly organized and flexible to do several tasks at the same time;
  • You are capable of adapting rapidly to and are eager to discover changes in technology;
  • You have an analytical mind with good trouble shooting capabilities, to determine possible root causes of technical problems in software operations and identify solutions.

De opdrachtgever

This company is the world’s leading developer of geospatial software for ocean mapping and marine information systems with its headquarters in Canada. The company offers an integrated suite of software that specializes in processing sonar data, managing and analyzing large data sets, producing charts and maps, and serving data over the internet. The software is used by government agencies, military organizations, commercial survey companies, and the research and academic community.

Werken bij Evoke

As a starting or more experienced professionals, we help you find the job you need. From the moment you start, we take the role as your employer. After a while you, if you want to, you can transfer to the company as your official employer. Or you can work as an Interim Professional, meaning you work at different projects and companies, through a permanent contract with us. Freelancer? In that case you can also use our 15+ year built network for your new projects, for free!

Meanwhile we offer you all the advantages we can give you, as your business partner, career coach and ‘employer’. Like a solid retirement plan, permanent contract and a big training budget that you can spend as you like. That way, we always take the best next steps in your career, together. Because Evoke: Centers You.

Extra informatie

VacatureID
14364
Vakgebied
Informatie Technologie
Expertise
Business IT
Opleiding
MBO/HBO/WO
Branche
Marine
Typering
Advies- en Ingenieursbureau
Locatie
Hertogenbosch
Werkweek
36 - 40 uur
Ervaring
Minimaal 3 jaar
Salaris
€2.800 - €4.800 p.m.
Datum
11 oktober 2021

Je hebt gezocht op:

Informatie Technologie
Business IT Infrastructuur
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